Customer Service Representative
vor 2 Monaten
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a Key Account Liaison, you will be the primary point of contact for our major customers, providing polite and competent advice to ensure their needs are met.
Responsibilities:
- Provide exceptional customer service to our major customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process returns and procurements independently, ensuring accurate and efficient handling of customer requests.
- Verify data and ensure accurate information is maintained in our systems.
- Develop and implement individual solutions to meet customer needs, promoting customer loyalty and retention.
- Collaborate with internal teams to ensure seamless communication and efficient processing of customer requests.
Requirements:
- Completed commercial training or equivalent experience.
- Proven experience in customer service, with a focus on building strong relationships and resolving customer complaints.
- Knowledge of logistics and transportation is an asset.
- High-quality standards for work, with a focus on attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development, including training and education programs.
- Flexible working hours and mobile working arrangements.
- Additional financial benefits, including holiday and Christmas bonuses, company pension schemes, and capital-forming benefits.
- Health and well-being initiatives, including company fitness programs and mental health coaching.
- Family-friendly policies, including vacation days for caring for relatives and special events.
- Professional and personal development opportunities, including training and education programs.
- Mobility benefits, including a subsidy for the Deutschlandticket and mobility subsidy.
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