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Head of Operations Standards

vor 1 Monat

Bremerhaven, Bremen, Deutschland NORDSEE Vollzeit
Überblick

Wir suchen einen erfahrenen Head of Operations Standards, der unsere Operations- Standards weiterentwickelt und umsetzt.

Verantwortlichkeiten
  • Führung von Aktivitäten zur Sammlung, Review, Gestaltung und Umsetzung betrieblicher Operations Standards und deren Anforderungen oder Prozessverbesserungen und Unterstützung und Wissensquelle für alle Operations Standards und internen Policies
  • Genehmigungsinstanz für alle neuen Einführungen, die Einfluss auf die Restaurants und deren Prozesse haben werden (z.B. IT-Systeme und Technologien, neue Produktzulassungen oder neue technische und nicht-technische Geräte etc.
  • Verantwortlich für alle Aspekte der Operations Standard-Dokumentenkontrolle, des Genehmigungssystems und der Prozesse
  • Unterstützung sowohl der Kommunikation und Schulung von Operations Standards an die operativen Teams als auch bei Themen der Dokumentation von Prozessen, der Entwicklung von Flowcharts und dem Entwurf von Operations Standards
  • Konzipierung eines Operational Handbook für das Operations-Team im Feld, in dem alle relevanten Guidelines und Abläufe zusammengefasst sind und Weiterentwicklung dessen
  • Aktive Unterstützung bei der Entwicklung von Operations Standards durch Mitarbeiterbefragungen sowie Reviews und Recherche von Arbeitsabläufen
  • Entwicklung von Checklisten, Kommunikationsvorlagen und Desktop Guides zur Ergänzung der Operations Standards
  • Pflege eines kooperativen und konstruktiven Umganges mit Mitarbeitern, Vorgesetzten, Kunden und Kollegen
  • Initiierung von Auswertung und Konfiguration von Restaurant-Audits - insbesondere aller betrieblichen Audit-Entwicklungen/Task Management Tools und Mehrjahresüberwachungen inkl. Mystery Shopper etc. .) -exklusive QM-Audits
  • Entwicklung von Produktivitätsmodellen, COGS-Modellen
  • Beteiligung an Warenwirtschaft-Systemen für die Filialen, inklusive der Führung des Teams
  • Zusammenführen von internen Abteilungen bei Entwicklungen von Filialrelevanten Themen
  • Beteiligung am Berichtswesen in den Filialen
  • NCR Kassenabläufe
  • Konzeptionierung der Home Delivery Menüstruktur
  • Kassenbuchabläufe in den Filialen