IT Support Specialist

vor 1 Monat

Planegg, Bayern, Deutschland Ascend Advanced Therapies Vollzeit
Job Title: IT Support Technician

We are seeking a highly skilled and experienced IT Support Technician to join our dynamic team at Ascend Advanced Therapies. As a key member of our IT department, you will play a crucial role in maintaining the efficiency and reliability of our IT systems and infrastructure.

Responsibilities:
  • Provide first-line technical support to end-users, addressing hardware, software, and network issues promptly.
  • Respond to IT support tickets, emails, and phone calls to resolve technical problems.
  • Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications for both office and lab-based users.
Requirements:
  • Associate degree in Information Technology, Computer Science, or a related field.
  • Proven experience as an IT Support Technician or in a similar role.
  • Strong knowledge of computer hardware, software, and network systems.
  • Familiarity with operating systems including Windows, macOS, and Linux.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Fluent in English and German (required).
  • Ability to work independently and as part of a team.
  • Certifications such as CompTIA A+, Network+, or similar are a plus.
Benefits:
  • Sodexo staff discounts
  • 30 days holiday
  • Performance based Bonus
  • Standard pension
  • More to come as we grow
Company Values:

Aim Higher – Our motto and values.

  • Quality by integrity - We set high standards, putting quality and evidence first to seek the best solutions.
  • Adaptability is in our DNA - We are forward-thinking problem solvers, driven by the developing science and to deliver the best medicines.
  • Serving patients by serving our partners - We can depend on each other, and on the organisation, to deliver goals and services.

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