Guest Relations Manager

Vor 5 Tagen


Munich, Bayern, Deutschland Marriott International Vollzeit

Guest Relations Manager & Hotel Ambassador

The Munich Marriott City West is seeking a highly skilled Guest Relations Manager & Hotel Ambassador to join our team. As a key member of our hotel staff, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds our guests' expectations.

Key Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with hotel departments to ensure seamless guest experiences
  • Conduct daily safety tours and identify areas for improvement
  • Provide exceptional communication and problem-solving skills to resolve guest issues
  • Work closely with the Quality Team to maintain high standards of guest satisfaction

Requirements:

  • Relevant experience in hotel operations, guest relations, or management
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Fluency in German and English
  • Work permit for the EU/Germany

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to Marriott International's global network and resources

About Us:

The Munich Marriott City West is a luxurious hotel located in the heart of Munich, offering stunning views of the city and the Bavarian Alps. Our hotel features 398 guest rooms and suites, a state-of-the-art conference center, and a range of dining and entertainment options.



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