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Part-time Support Staff for Passenger Service

vor 2 Monaten


Bielefeld, Nordrhein-Westfalen, Deutschland DB InfraGO AG Vollzeit

Job Description

We are seeking a highly motivated and customer-focused individual to join our team at DB InfraGO AG as a part-time support staff for passenger service. The ideal candidate will be responsible for providing assistance to passengers at train stations and platforms, ensuring a smooth and efficient travel experience.

Key Responsibilities:

  • Assist passengers with alternative travel arrangements, particularly when connecting trains are delayed
  • Verify that information displays (posters, timetables) are up-to-date and visually appealing
  • Provide support to passengers with mobility issues at the platform, including assistance with boarding and alighting trains
  • Inform passengers about service disruptions and provide information on alternative routes
  • Distribute delay certificates for long-distance and regional trains
  • Represent the company in a provided uniform
  • Perform special tasks as assigned by supervisors

Requirements:

  • Completed vocational training
  • Previous experience in customer service (hospitality, reception, call center, etc.) is an asset
  • Proficiency in English to provide assistance to international passengers
  • Strong customer and service orientation, with a focus on providing excellent service
  • Ability to work independently and take responsibility for tasks
  • Team player with a passion for working with people
  • Flexibility to work in a shift system, including weekends and public holidays