Train Station Assistant for Customer Support
vor 2 Monaten
Job Description
We are seeking a highly motivated and customer-focused individual to join our team at DB InfraGO AG as a part-time support staff for passenger service. The successful candidate will be responsible for providing excellent customer service to passengers at train stations and platforms.
Key Responsibilities:
- Assist passengers with alternative travel arrangements, particularly when connecting trains are delayed.
- Verify that information displays (posters, timetables) are up-to-date and visually appealing.
- Provide assistance to passengers with mobility impairments at the platform and help them with boarding and alighting trains.
- Inform passengers about service disruptions and provide information about train schedules.
- Distribute delay certificates for long-distance and regional trains.
- Represent the company in a provided uniform.
- Perform special tasks as assigned by supervisors.
Requirements:
- Completed vocational training.
- Previous experience in customer service (e.g., hospitality, reception, call center) is an asset.
- Proficiency in English to provide assistance to international passengers.
- Strong customer and service orientation, with a focus on providing excellent service to passengers.
- Ability to work independently and take responsibility for tasks.
- Team player with a passion for working with people and providing support in times of need.
- Flexibility to work in a shift system, including weekends and public holidays.
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Bielefeld, Nordrhein-Westfalen, Deutschland DB InfraGO AG VollzeitJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team at DB InfraGO AG as a part-time support staff for passenger service. The ideal candidate will be responsible for providing excellent customer service to passengers at train stations and platforms.Key Responsibilities:Assist passengers with alternative travel...
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Bielefeld, Nordrhein-Westfalen, Deutschland DB InfraGO AG VollzeitJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team at DB InfraGO AG as a part-time support staff for passenger service. The ideal candidate will be responsible for providing excellent customer service to passengers at train stations and platforms.Key Responsibilities:Assist passengers with alternative travel...
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