Retail Operations and Project Management Specialist

Vor 3 Tagen


Berlin, Berlin, Deutschland A. Lange und Söhne Vollzeit
KEY RESPONSIBILITIES

A. Retail Customer Service

  • Analyze customer service barometers with the CRM team to optimize retail operations.
  • Develop a consistent global retail customer service experience by reviewing existing processes.
  • Identify opportunities to strengthen the global retail customer service experience through customer service reporting and KPIs.
  • Support the digital and business transformation teams with the rollout of pre-approval services and online customer services worldwide.
  • Collaborate with the Akademie team to develop customer service training modules.

B. Global Retail Projects

  • Implement global retail tools to optimize retail operations, client journeys, and customer insights.
  • Participate in global project rollouts and communicate business needs to key stakeholders.
  • Initiate a training and change management program for worldwide retail teams.

C. Client Events

  • Participate in customer journey planning and delivery for international client events.
  • Provide commercial support during international client events.

The above list of responsibilities is not exhaustive, and the successful applicant may be requested to support as needed according to skills and expertise.

PROFILE:

  • 5+ years of experience in retail project management and operations, ideally in the luxury sector.
  • Experience working in corporate environments and being part of local project teams.
  • Proactive team player with strong communication and relationship-building skills.
  • Excellent command of English and ideally German; any other languages would be a plus.
  • Willing to travel up to 30% of working time.

WE OFFER:

  • Performance-related, attractive remuneration with 13th salary and participation in the bonus program.
  • A high degree of personal responsibility and the opportunity to implement your own ideas.
  • A modern working environment in the heart of Berlin.
  • Flexible working hours and the option to work from home.
  • Subsidy for the job ticket.
  • Employer-subsidized pension model.
  • Annual employee appraisals and individual personnel development.
  • Health-preserving measures and occupational medical care.
  • Subsidy for childcare costs.
  • Free use of digital further education offers in LinkedIn Learning and Speex.
  • Extensive corporate benefits offers.

Become a part of our success story, leaving your own mark. Enrich a team that is carrying the work of Ferdinand Adolph Lange into the future with passion and team spirit, true to the motto "never stand still." Are you interested in this new and interesting challenge? Then contact us personally or get to know us on our homepage.



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