Retail Onboarding Operations Manager
Vor 3 Tagen
As a key member of our Onboarding Operations team at Wolt, you will play a pivotal role in ensuring the seamless onboarding of our Retail partners. Reporting to the Country Lead Onboarding Operations, you will lead a dynamic team focused on driving continuous process improvements and collaborating cross-functionally to deliver high-quality results.
Key Responsibilities:- Team Leadership: Manage a team of 7 people, ensuring the efficient onboarding of Retail partners, focusing on quality, efficiency, and adherence to regulations.
- Drive Retail Onboarding: Ensure timely onboarding of Retail partners and maintain high-quality standards. Be responsible for meeting KPIs while maintaining excellent customer experiences.
- Process Optimization: Continuously improve and streamline onboarding processes, particularly for large product assortments (e.g. supermarkets) and grocery partners, to increase efficiency and reduce operational bottlenecks.
- Cross-Functional Projects: Collaborate with Product, Sales, and Account Management teams on projects aimed at improving the Retail onboarding process and overall operational excellence.
- Retail Onboarding Advocate: Act as the main point of contact (POC) for the Retail department, representing Retail Onboarding in discussions about product changes and other key decisions.
- KPI Monitoring: Set, track, and analyze KPIs to ensure optimal team performance.
- Data Quality Focus: Ensure data accuracy and quality, especially in relation to large product assortments in the supermarket and grocery segments, ensuring that all product information is reliable, up to date, and complete.
- LMIV Expertise: Become an expert in LMIV (Lebensmittelinformationsverordnung) regulations, ensuring that all processes, particularly in grocery and supermarket onboarding, comply with these legal standards.
- Leadership Experience: Minimum of 3 years of leadership experience, ideally with a focus on change management and team leadership.
- Language Skills: Fluency in German (B2+) and English.
- Work Experience: 3-5 years of relevant work experience, preferably in a marketplace, e-commerce, or similar fast-paced environment operational leadership role.
- Onboarding Experience: Experience in onboarding processes is highly desirable.
- Educational Background: A bachelor's degree in Business, Economics, Engineering or a related field.
- Analytical Skills: Strong analytical capabilities to monitor KPIs, assess team performance, and drive improvements using data-driven insights.
- Communication Skills: Excellent interpersonal and communication skills for effective cross-functional collaboration and stakeholder management.
- Detail-Oriented: Strong attention to detail, with the ability to maintain high-quality standards in all onboarding processes.
- Proactive and Ownership Mindset: Ability to work in a fast-paced environment, proactively identify areas for improvement, and drive changes independently.
- A key role in shaping the Retail Onboarding operations at Wolt.
- A fast-growing and dynamic environment with opportunities for career growth in the retail and e-commerce sectors.
- An attractive salary package and benefits.
- Discounts on Wolt orders.
- Comprehensive internal education and training.
- Flexible working hours and 30 days of paid vacation.
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