Quality Assurance Manager
vor 4 Wochen
E Drive GmbH is the backbone of the German e-mobility business and represents the brand E. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility.
Become part of our inclusive and diverse company culture. To create equal opportunities for everyone we offer our positions in full or part-time.
Key Responsibilities:- Steer the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the high-performance charging network of a large OEM
- Perform performance management with our external and internal service center service providers, KPI tracking and the initiation of measures in the case of deviations
- Define E2E processes within our NOC, ensuring a smooth collaboration between the 1st, 2nd and 3rd level service organization
- Help us to further improve our service quality, as well as our operational excellence
- Work experience within the eMobility industry or customer services industry
- Several years of experience in the area of process improvements and steering of customer service organizations
- Excellent communication and negotiation skills in English – additional languages are a plus
- Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
- Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
- Modern work environment: workplace according to digital and ergonomic standards
- Family service support: services in the areas of childcare, holiday care, nursing support or everyday assistance
- Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
- Corporate Benefits: employee share program, pension scheme, employee discounts, special insurances (and much more)
- A central location: very good public transport connection, free parking and charging points for e-vehicles
- Individual mobility: private car and bicycle leasing
We are committed to providing equal opportunities for everyone. If you have a disability, we encourage you to apply and will support you throughout the application process.
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