Customer Service Representative
Vor 5 Tagen
Fahrrad XXL is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Interaction: Respond to customer inquiries and concerns in a timely and professional manner, ensuring a positive experience for our clients.
- Order Management: Process customer orders, manage inventory, and resolve any issues related to sales and returns.
- Team Support: Collaborate with the sales team to provide technical support, sales advice, and product information to customers.
- Complaint Resolution: Investigate and resolve customer complaints related to sales and workshop services.
- Education and Training: Completed training in retail/sales or a related field is preferred.
- Work Style: Possess a structured and orderly work style, with the ability to multitask and prioritize tasks effectively.
- Customer Service Experience: Previous experience in customer-facing roles, including telephone and face-to-face interactions.
- Technical Skills: Basic knowledge of IT systems and software.
- Industry Knowledge: Interest in bicycles and e-bikes, with a passion for the industry.
- Diverse Work Environment: Work in a dynamic and growing industry with opportunities for professional development.
- Development Opportunities: Access to training and development programs tailored to your career goals.
- Competitive Compensation: Fair pay, transparent time tracking, and compensation for overtime.
- Employee Benefits: Generous employee discounts, Corporate Benefits Program, and Wellpass subsidy.
- Team Environment: Work in a motivated team with regular team events and company celebrations.
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Customer Service Representative
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Customer Service Representative
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Pforzheim, Baden-Württemberg, Deutschland Fahrrad XXL VollzeitJob OverviewFahrrad XXL is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries and concerns in a...
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