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Luxury Goods Customer Service Representative
vor 2 Monaten
Job Overview
Company Overview
Are you enthusiastic about high-end timepieces and exquisite jewelry? Do you possess a strong background in customer relations and quality assurance? If this resonates with you, we have a remarkable opportunity:
Position: Customer Care Coordinator
Key Responsibilities:
- Facilitate communication with team members, dealers, and clients within the luxury watch and jewelry sector
- Provide detailed information regarding repairs, offer telephonic assistance, and oversee service requests
- Manage repair orders and ensure quality assurance protocols are followed
- Conduct thorough inspections and evaluations of watches, monitor inquiries, and maintain internal reporting
- Coordinate delivery timelines and manage customer information within the database
Qualifications:
- Proven experience in customer service with a focus on the luxury watch or jewelry industry
- Outstanding communication abilities and a technical understanding
- Proficiency in both German and English
- Capacity to work meticulously with a keen eye for detail
- Dependability, adaptability, and a collaborative spirit
What We Offer:
- Become part of a distinguished Swiss organization dedicated to tradition and excellence
- Benefit from 30 days of vacation, holiday bonuses, and comprehensive social benefits
- Engage in a culture that values teamwork and personal growth
- Seize the opportunity to influence and share your insights
Application Process:
If you are keen on becoming a member of our team, please submit your application through our career portal.
Commitment to Diversity and Inclusion
Our organization prioritizes diversity, equity, and equal treatment for all employees. We encourage applications from individuals with disabilities and advocate for diversity in our workplace.
We eagerly await your application.
Contact Person
Alexander Bunten
Human Resources
