IT Team Lead

vor 4 Wochen

Berlin, Berlin, Deutschland Acrolinx GmbH Vollzeit
IT Team Lead

At Acrolinx GmbH, we're passionate about creating amazing content that connects our customers with our brand. As an IT Team Lead, you'll play a pivotal role in ensuring the smooth operation of our IT infrastructure and services, with a strong focus on customer satisfaction.

Key Responsibilities
  • Leadership and Strategy: Lead the IT team's operational and strategic planning, including fostering innovation, planning projects, and ensuring compliance goals are met.
  • Customer Service Management: Ensure the IT team provides a high level of customer service, resolving issues efficiently and maintaining a customer-first approach.
  • Team Leadership and Mentorship: Actively lead, mentor, and develop the IT team, promoting a culture of continuous learning and improvement.
  • Vendor Management: Manage relationships with vendors, including procurement of hardware and software, to ensure that contracts meet the company's needs and compliance standards.
  • System Administration: Oversee the management of IT infrastructure, with a particular focus on complex SaaS hosted products, ensuring a secure, reliable, and efficient operation of systems.
  • ITIL Processes: Implement and manage IT services according to ITIL best practices, focusing on continuous improvement of processes and services.
  • Communication and Stakeholder Management: Cultivate strong communication channels within the organization and with external stakeholders.
  • Security and Compliance: Ensure that IT systems and processes comply with relevant laws, regulations, and security guidelines, protecting company and customer data.
Desired Qualifications
  • ITIL: Strong background in ITIL framework, with a focus on service strategy, design, and continuous service improvement.
  • Customer Focus: A commitment to delivering excellent customer service, with the ability to empathize with users and prioritize their needs.
  • Enterprise Management Software: Mobile device management software such as JumpCloud and other enterprise management tooling such as Apple Business manager and G Suite.
  • Procurement Expertise: Experience in the procurement of IT hardware and software, including negotiation with vendors and contract management.
  • Technical Proficiency: Broad knowledge of IT infrastructure, networking, and cloud computing, with hands-on experience in managing IT projects and teams.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex IT concepts in simple terms to non-technical stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues before they impact services.
  • Project Management: Experience in managing IT projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Security Awareness: Knowledge of current cybersecurity trends and best practices, including the management of security policies, audits, and incident response.
Company Culture and Values
  • We're passionate about content and believe amazing content changes the engagement between a company and its customers.
  • We're flexible, with a hybrid model of working that allows you to choose the style that best fits your routine.
  • We're a global team, with colleagues from all over the world.
  • We want you to fulfill your potential and invest in our employees with regular feedback cycles.
  • We love balance and care about the mental health of our employees, aiming to support them wherever we can.
Our Company Values
  • We're committed to our customers.
  • We respect and care about everybody.
  • We do what we say we'll do.
  • We're creators.
  • We thrive together.
  • We lead with urgency and agility.

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