IT Team Lead

vor 5 Stunden

Berlin, Berlin, Deutschland Acrolinx GmbH Vollzeit
IT Team Lead - Strategic Operations

At Acrolinx GmbH, we're passionate about content and its impact on customer engagement. As an IT Team Lead - Strategic Operations, you'll play a pivotal role in ensuring the smooth operation of our IT infrastructure and services, with a strong focus on customer satisfaction.

Key Responsibilities:
  • Leadership and Strategy: Lead the IT team's operational and strategic planning, including fostering innovation, planning projects, and ensuring compliance goals are met.
  • Customer Service Management: Ensure the IT team provides a high level of customer service, resolving issues efficiently and maintaining a customer-first approach.
  • Team Leadership and Mentorship: Actively lead, mentor, and develop the IT team, promoting a culture of continuous learning and improvement.
  • Vendor Management: Manage relationships with vendors, including procurement of hardware and software, to ensure that contracts meet the company's needs and compliance standards.
  • System Administration: Oversee the management of IT infrastructure, with a particular focus on complex SaaS hosted products, ensuring a secure, reliable, and efficient operation of systems.
  • ITIL Processes: Implement and manage IT services according to ITIL best practices, focusing on continuous improvement of processes and services.
  • Communication and Stakeholder Management: Cultivate strong communication channels within the organization and with external stakeholders.
  • Security and Compliance: Ensure that IT systems and processes comply with relevant laws, regulations, and security guidelines, protecting company and customer data.
Desired Qualifications:
  • ITIL: Strong background in ITIL framework, with a focus on service strategy, design, and continuous service improvement.
  • Customer Focus: A commitment to delivering excellent customer service, with the ability to empathize with users and prioritize their needs.
  • Enterprise Management Software: Mobile device management software such as JumpCloud and other enterprise management tooling such as Apple Business manager and G Suite.
  • Procurement Expertise: Experience in the procurement of IT hardware and software, including negotiation with vendors and contract management.
  • Technical Proficiency: Broad knowledge of IT infrastructure, networking, and cloud computing, with hands-on experience in managing IT projects and teams.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex IT concepts in simple terms to non-technical stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues before they impact services.
  • Project Management: Experience in managing IT projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Security Awareness: Knowledge of current cybersecurity trends and best practices, including the management of security policies, audits, and incident response.
Company Culture and Values:
  • We're passionate about content and its impact on customer engagement.
  • We're flexible, with a hybrid model of working that allows you to choose the style that best fits your routine.
  • We're a global team, with colleagues from all over the world.
  • We want you to fulfill your potential, with regular feedback cycles and opportunities for growth.
  • We care about the mental health of our employees and aim to support them wherever we can.
Our Company Values:
  • We're committed to our customers.
  • We respect and care about everybody.
  • We do what we say we'll do.
  • We're creators.
  • We thrive together.
  • We lead with urgency and agility.

  • IT Support Team Leader

    vor 1 Monat

    Berlin, Berlin, Deutschland DNS:NET Internet Service GmbH Vollzeit

    IT Support Team Leader (m/f/d)As the leader of our IT Support team, you will:Guide the IT Support team with your extensive technical knowledge and leadership skills.Oversee the prompt and efficient resolution of all IT support inquiries.Manage task prioritization and assist team members in addressing intricate IT challenges.Ensure adherence to IT security...

  • IT Audit Team Leader

    vor 1 Monat

    Berlin, Berlin, Deutschland KPMG Vollzeit

    (Senior) IT Audit Team Leader (w/m/d)Join KPMG in addressing the future challenges faced by our clients. Embrace the diversity of our inquiries and collaborate with us to make a significant impact. Together with your team, you will evaluate consolidated and annual financial statements of commercial and industrial enterprises, while analyzing and assessing...

  • Team Lead LAN Services

    vor 1 Monat

    Berlin, Berlin, Deutschland Rheinmetall IT Solutions GmbH Vollzeit

    Team Lead LAN Services (m/f/d) Rheinmetall IT Solutions GmbH in Düsseldorf, Neuenstadt, Berlin, Bremen, Unterlüß, Kassel, Kiel Rheinmetall / Team Lead LAN Services (m/f/d) Ref.-Nr.: DE12638 WHAT WE ARE LOOKING FORResponsibility and control of the IT services LAN and WLAN for the Rheinmetall GroupTechnical and disciplinary management of an engineering...

  • Atlassian Team Lead

    vor 1 Woche

    Berlin, Berlin, Deutschland Cross ALM Vollzeit

    About Cross ALMCross ALM is a leading IT consulting company that specializes in process optimization and software solutions. We help mid-sized and enterprise companies improve their IT processes and achieve better collaboration between business and IT departments.Our MissionWe believe that effective communication and a positive attitude are the keys to...

  • Atlassian Team Lead

    vor 1 Woche

    Berlin, Berlin, Deutschland Cross ALM Vollzeit

    About Cross ALMCross ALM is a leading IT consulting company that specializes in process optimization and software solutions. We help mid-sized and enterprise companies improve their IT processes and achieve better collaboration between business and IT departments.Our MissionWe believe that effective communication and a positive attitude are the keys to...

  • Atlassian Team Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Cross ALM Vollzeit

    About Cross ALMCross ALM is a leading IT consulting company that specializes in process optimization and software solutions. We help mid-sized and enterprise companies improve their IT processes and achieve better collaboration between business and IT departments.Our MissionWe believe that effective communication and a positive attitude are the keys to...

  • Atlassian Team Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Cross ALM Vollzeit

    About Cross ALMCross ALM is a leading IT consulting company that specializes in process optimization and software solutions. We help mid-sized and enterprise companies improve their IT processes and achieve better collaboration between business and IT departments.Our MissionWe believe that effective communication and a positive attitude are the keys to...

  • Sales Team Leader

    vor 1 Monat

    Berlin, Berlin, Deutschland Etengo AG Vollzeit

    Become a Leader in Our Sales DivisionAt Etengo AG, we are a dedicated recruitment agency focused on crafting the digital landscape of tomorrow. We provide expert guidance to freelance Digital & IT professionals and facilitate the placement of talent in various IT projects for leading corporations, mid-sized enterprises, and innovative Start-Ups across...

  • IT Team Leader

    vor 2 Wochen

    Berlin, Berlin, Deutschland GULP – experts united Vollzeit

    Job SummaryWe are seeking an experienced IT Team Leader to join our team at GULP – experts united. As a key member of our IT department, you will be responsible for the technical and disciplinary management of our IT medical team, which supports and further develops our clinical software.Key ResponsibilitiesTechnical management of IT operations and...

  • Global IT Transformation Leader

    Vor 3 Tagen

    Berlin, Berlin, Deutschland O Partners Vollzeit

    O Partners is seeking a seasoned IT leader to drive transformation and shape the future of their IT operations model. As the Director of IT Operations and Infrastructure, you will collaborate with senior leadership to align IT strategies with business objectives, driving innovation and supporting the organization's growth and success. Key responsibilities...

  • Global IT Transformation Leader

    Vor 3 Tagen

    Berlin, Berlin, Deutschland O Partners Vollzeit

    O Partners is seeking a seasoned IT leader to drive transformation and shape the future of their IT operations model. As the Director of IT Operations and Infrastructure, you will collaborate with senior leadership to align IT strategies with business objectives, driving innovation and supporting the organization's growth and success. Key responsibilities...

  • Global IT Transformation Leader

    Vor 3 Tagen

    Berlin, Berlin, Deutschland O Partners Vollzeit

    O Partners is seeking a seasoned IT leader to drive transformation and shape the future of their IT operations model. As the Director of IT Operations and Infrastructure, you will collaborate with senior leadership to align IT strategies with business objectives, driving innovation and supporting the organization's growth and success. Key responsibilities...

  • Global IT Transformation Leader

    Vor 3 Tagen

    Berlin, Berlin, Deutschland O Partners Vollzeit

    O Partners is seeking a seasoned IT leader to drive transformation and shape the future of their IT operations model. As the Director of IT Operations and Infrastructure, you will collaborate with senior leadership to align IT strategies with business objectives, driving innovation and supporting the organization's growth and success. Key responsibilities...

  • Global IT Transformation Leader

    Vor 3 Tagen

    Berlin, Berlin, Deutschland O Partners Vollzeit

    O Partners is seeking a seasoned IT leader to drive transformation and shape the future of their IT operations model. As the Director of IT Operations and Infrastructure, you will collaborate with senior leadership to align IT strategies with business objectives, driving innovation and supporting the organization's growth and success. Key responsibilities...

  • Global IT Transformation Leader

    Vor 3 Tagen

    Berlin, Berlin, Deutschland O Partners Vollzeit

    O Partners is seeking a seasoned IT leader to drive transformation and shape the future of their IT operations model. As the Director of IT Operations and Infrastructure, you will collaborate with senior leadership to align IT strategies with business objectives, driving innovation and supporting the organization's growth and success. Key responsibilities...

  • Finance Team Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Phaidon International Vollzeit

    We are seeking an experienced Senior Consultant to lead our Finance team at Phaidon International, a global Direct Hire company with a strong presence in 15 locations and a team of over 1500 employees who speak multiple languages.About Phaidon International:Global reach working with a variety of clients from large corporations to startups20 years of...

  • Finance Team Lead

    vor 2 Wochen

    Berlin, Berlin, Deutschland Phaidon International Vollzeit

    We are seeking an experienced Senior Consultant to lead our Finance team at Phaidon International, a global Direct Hire company with a strong presence in 15 locations and a team of over 1500 employees who speak multiple languages.About Phaidon International:Global reach working with a variety of clients from large corporations to startups20 years of...

  • Senior Compute Team Lead

    Vor 6 Tagen

    Berlin, Berlin, Deutschland CPS Group (UK) Limited Vollzeit

    Job Title: Senior Compute Team LeadCompany: CPS Group (UK) LimitedJob Type: FreelanceLocation: RemoteIndustry: Renewable EnergyJob Description:We are seeking a highly experienced and skilled Senior Compute Team Lead to join our team at CPS Group (UK) Limited. As a key member of our infrastructure team, you will be responsible for leading a team of compute...

  • Senior Compute Team Lead

    Vor 6 Tagen

    Berlin, Berlin, Deutschland CPS Group (UK) Limited Vollzeit

    Job Title: Senior Compute Team LeadCompany: CPS Group (UK) LimitedJob Type: FreelanceLocation: RemoteIndustry: Renewable EnergyJob Description:We are seeking a highly experienced and skilled Senior Compute Team Lead to join our team at CPS Group (UK) Limited. As a key member of our infrastructure team, you will be responsible for leading a team of compute...

  • Team Lead IT Workplace Services mit MS Intune

    vor 3 Wochen

    Berlin, Berlin, Deutschland BestSecret Vollzeit

    Deine RolleAls Team Lead IT Workplace Services mit MS Intune übernimmst du die fachliche und disziplinarische Leitung des Teams für Arbeitsplatzservices (2nd Level Administration).Deine AufgabenEntwickel Strategien zur Optimierung und Automatisierung von Client-Management-Prozessen für Windows und MacOS in Microsoft Intune.Vorantreibe die Automatisierung...