IT Team Lead

vor 2 Monaten

Berlin, Berlin, Deutschland Acrolinx GmbH Vollzeit
IT Team Lead - Strategic Operations

At Acrolinx GmbH, we're passionate about content and its impact on customer engagement. As an IT Team Lead - Strategic Operations, you'll play a pivotal role in ensuring the smooth operation of our IT infrastructure and services, with a strong focus on customer satisfaction.

Key Responsibilities:
  • Leadership and Strategy: Lead the IT team's operational and strategic planning, including fostering innovation, planning projects, and ensuring compliance goals are met.
  • Customer Service Management: Ensure the IT team provides a high level of customer service, resolving issues efficiently and maintaining a customer-first approach.
  • Team Leadership and Mentorship: Actively lead, mentor, and develop the IT team, promoting a culture of continuous learning and improvement.
  • Vendor Management: Manage relationships with vendors, including procurement of hardware and software, to ensure that contracts meet the company's needs and compliance standards.
  • System Administration: Oversee the management of IT infrastructure, with a particular focus on complex SaaS hosted products, ensuring a secure, reliable, and efficient operation of systems.
  • ITIL Processes: Implement and manage IT services according to ITIL best practices, focusing on continuous improvement of processes and services.
  • Communication and Stakeholder Management: Cultivate strong communication channels within the organization and with external stakeholders.
  • Security and Compliance: Ensure that IT systems and processes comply with relevant laws, regulations, and security guidelines, protecting company and customer data.
Desired Qualifications:
  • ITIL: Strong background in ITIL framework, with a focus on service strategy, design, and continuous service improvement.
  • Customer Focus: A commitment to delivering excellent customer service, with the ability to empathize with users and prioritize their needs.
  • Enterprise Management Software: Mobile device management software such as JumpCloud and other enterprise management tooling such as Apple Business manager and G Suite.
  • Procurement Expertise: Experience in the procurement of IT hardware and software, including negotiation with vendors and contract management.
  • Technical Proficiency: Broad knowledge of IT infrastructure, networking, and cloud computing, with hands-on experience in managing IT projects and teams.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex IT concepts in simple terms to non-technical stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues before they impact services.
  • Project Management: Experience in managing IT projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.
  • Security Awareness: Knowledge of current cybersecurity trends and best practices, including the management of security policies, audits, and incident response.
Company Culture and Values:
  • We're passionate about content and its impact on customer engagement.
  • We're flexible, with a hybrid model of working that allows you to choose the style that best fits your routine.
  • We're a global team, with colleagues from all over the world.
  • We want you to fulfill your potential, with regular feedback cycles and opportunities for growth.
  • We care about the mental health of our employees and aim to support them wherever we can.
Our Company Values:
  • We're committed to our customers.
  • We respect and care about everybody.
  • We do what we say we'll do.
  • We're creators.
  • We thrive together.
  • We lead with urgency and agility.

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