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IT Operations Specialist
vor 2 Monaten
We are seeking a highly skilled Service Owner to join our team at Innomotics GmbH. As a Service Owner, you will be responsible for overseeing the operations and continuous improvement of our global Service Desk, ensuring it meets the needs of our users and aligns with business objectives.
Key Responsibilities- Manage the Service Desk service provider to ensure high-quality support for all IT-related incidents and service requests.
- Develop strategies for improving user support and enhancing the overall user experience in collaboration with central and local IT teams and service providers.
- Coordinate and drive the necessary upgrade and patching activities in collaboration with solution suppliers and consulting partners.
- Monitor and validate the performance of the Service Desk environment to ensure service level agreements (SLAs) are met.
- Verify and validate support processes and documentation against business requirements and standards.
- Participate in the exchange of experiences with other IT experts and organize the transfer of knowledge within the global organization.
- Understand and own the financial aspects of Service Desk, including budgeting and cost management.
- Completed degree in Information Technology, Computer Science, or a comparable field.
- Several years of experience in IT support and service desk management, with a strong understanding of IT service management processes.
- Experience in working as a project manager in IT support or service desk operations is a plus.
- Solid understanding of incident management, request fulfillment, and problem management.
- Technical expertise to manage and improve Service Desk operations effectively.
- Excellent communication skills and ability to work in international teams, showcasing intercultural competence.
- Very good, business fluent English is required, with German or another language relevant to Innomotics GmbH being an asset.
- 30 days of vacation per calendar year.
- Flexible working models.
- Pension benefits.
- Development opportunities.
- Health care offerings.
- Childcare subsidy.
- Employer subsidy for "Deutschlandticket".
- Canteens with lower prices for employees.
- Access to a benefits portal with attractive employee offers.
