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About FDH Aero
FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With over 55 years of experience, we specialize in c-class components, including hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers.
Our culture empowers every team member to contribute and grow, rooted in five core values: service-first, respectful, amplifiers, open-minded, and accountable.
Responsibilities
- Know, understand, and incorporate FDH philosophy, value, and vision in all behavior, practice, and decisions.
- Work directly with customers on a regular basis, providing timely, appropriate, and accurate responses to inquiries and requests.
- Maintain and develop new and existing FDH customers through professional and appropriate sales methods.
- Assist the Guangzhou PDQ team for routine CQ and VQ entering.
- Maintain and manage assigned customer's back orders and follow up the whole supply chain process, including purchasing, warehouse, and finance.
- Work with other departments to resolve issues and ensure customer satisfaction.
- Attend and/or participate in external/internal customer or company meetings or sales/marketing events.
- Basic data entry with accuracy, including sales orders, sales quotes, vendor quotes, and others.
- Travel as required.
Basic Qualifications
- Degree level or equivalent experience with a minimum of 3 years of progressively more responsible sales and customer service responsibilities in a business-to-business, aerospace/industry environment.
- Maintain excellent customer service skills with the ability to deal confidently with both internal and external customers.
- Able to be detailed-oriented and perform in-depth account research if required.
- Maintain excellent organizational and time-management skills.
- Maintain strong competency working with integrated data systems, Microsoft Office suite, including Outlook and intermediate to advanced Word, PowerPoint, and Excel.
- Awareness of Health & Safety legislation and management.
- Coaching & Developing Others.
- Time management & multiple tasks.
- Driving for results.
Equal Opportunity Employer
FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.