Customer Care

vor 11 Stunden


Berlin, Berlin, Deutschland Mytheresa Vollzeit
{"title": "Customer Care & Fashion Advisor", "description": "Job Summary

We are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Munich. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.

Key Responsibilities
  • Provide advisory and support services to clients regarding the order process
  • Answer customer inquiries via phone and email
  • Offer best-in-class customer service based on a deep understanding of e-commerce business
  • Collaborate with internal teams to improve processes and ensure seamless customer experience
Requirements
  • Native verbal and written knowledge of UK English
  • Previous experience in customer-facing roles or service-oriented industries
  • Strong computer skills and proficiency in MS-Office
  • Ability to work under pressure and maintain confidentiality
  • Proactive and organized with excellent time management skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Mytheresa

Mytheresa is a leading global digital luxury shopping platform. We are passionate about providing exceptional customer experiences and building a strong, diverse, and inclusive team. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}



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