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IT Infrastructure Team Lead
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IT Infrastructure Product Consultant
vor 2 Monaten
Position: IT Infrastructure Product Consultant (m/f/d)
At kubus IT GbR, we are dedicated to providing exceptional IT services for healthcare institutions across various regions. With a workforce exceeding 700 professionals, we ensure seamless IT operations for our clients. Our offerings encompass comprehensive technical system management, application support, consultancy, and development, all rooted in our core values of safety, flexibility, and innovation.
Key Responsibilities:
- Oversee the internal IT infrastructure products, including servers, storage, and networking solutions.
- Act as the primary liaison between service providers and users, ensuring effective management of internal products and services.
- Identify and analyze internal customer requirements to inform infrastructure development.
- Set strategic objectives for both existing and new products, fostering innovation through thorough environmental assessments.
- Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) for product effectiveness.
- Coordinate efforts among all teams and sourcing partners involved in product delivery.
- Serve as the escalation point for incidents and problems within IT service management processes.
- Collaborate with clients to produce comprehensive product documentation and service agreements.
Qualifications:
- Degree in Computer Science or equivalent experience with a solid background in the field.
- Fluent in both German and English (C1 level), with strong written and verbal communication skills.
- In-depth understanding of IT architecture and solution design, alongside a robust grasp of IT technologies.
- Experience with IT infrastructure operations and their specific requirements.
- Preferred background in IT sales with a strong inclination towards sales activities.
- Excellent interpersonal skills, persuasive communication abilities, and a customer-centric mindset.
- Familiarity with IT service management processes and agile methodologies, such as SCRUM.
What We Offer:
- Engage in a collaborative culture that values partnership and constructive dialogue within agile, cross-functional teams.
- Contribute to the enhancement of the working environment for healthcare users.
- Enjoy a modern workplace that provides diverse professional development opportunities and competitive compensation, along with social benefits from an agile IT service provider.
About kubus IT GbR:
kubus IT GbR is a premier provider of IT solutions tailored for the healthcare sector, committed to delivering innovative and flexible services that prioritize client satisfaction.
