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    vor 2 Wochen

    Berlin, Berlin, Deutschland Lightspeed Vollzeit

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    Berlin, Berlin, Deutschland Assent Vollzeit

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Implementation Consultant

vor 2 Monaten

Berlin, Berlin, Deutschland Lightspeed Vollzeit

About the Role

Lightspeed is seeking a highly skilled Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys.

Key Responsibilities

  • Automation and Configuration:
  • Implement and configure software solutions using automation tools to meet client specifications.
  • Implement and manage queues within ChurnZero to streamline and automate processes.
  • Develop and implement automated workflows within ChurnZero for seamless customer interactions.
  • Collaborate with internal teams to automate routine tasks and improve operational efficiency.
  • Planning and Coordination:
  • Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.
  • Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
  • Client Communication and Relationship Management:
  • Act as the primary point of contact for clients during the implementation phase.
  • Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.
  • Technical Expertise:
  • Possess a deep understanding of POS technology and its applications.
  • Collaborate with technical teams to address client-specific configurations and customizations.
  • Troubleshoot technical issues and provide solutions in a timely manner.
  • Training and Documentation:
  • Conduct training sessions for clients on the effective use of the implemented POS system.
  • Develop and maintain comprehensive documentation for clients and internal teams.
  • Quality Assurance:
  • Ensure the quality and accuracy of POS system implementations.
  • Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
  • Project Documentation:
  • Create and maintain implementation documentation, including status reports.

Requirements

  • Proven experience as an Implementation Consultant, preferably in the POS technology industry.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Technical proficiency in POS systems and related technologies.
  • Problem-solving mindset with a keen attention to detail.
  • Excellent time management and organizational skills.
  • Ability to deliver results.
  • Self-starter with a passion for process improvement.
  • Knowledge and experience with Hospitality.

About You

  • You thrive in a fast-paced environment and execute tasks within short time lines.
  • You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time.
  • You are results-driven, metrics-oriented, and resourceful.
  • You have strong interpersonal skills and a passion for people.
  • You demonstrate a strong attention to detail.
  • You have excellent judgment, and the ability to resolve conflict efficiently.

What's in it for You

  • Ability to work in a truly flexible environment.
  • Genuine career opportunities in a company that's creating new jobs every day.
  • Work in a team big enough for growth but lean enough to make a real impact.
  • Lightspeed equity scheme.
  • Health & Wellness Credit.
  • Mental Health Support.
  • People Experience.
  • LinkedIn Learning.
  • Subsidy to annual travel pass.
  • Regular breakfast or lunches, drinks & snacks in our Berlin office.