Head of Customer Relationship Management

vor 4 Wochen

Berlin, Berlin, Deutschland Mister Spex Vollzeit
Shape the Future of Eyewear with Mister Spex

We're on a mission to revolutionize the eyewear industry with innovation, style, and unparalleled brand diversity. As our Head of CRM, you'll play a crucial role in shaping our customer experience and driving business growth.

Your Key Responsibilities
  • Develop and Execute a Comprehensive CRM Strategy: Design and implement a customer-centric CRM strategy that spans the entire customer journey, from lead generation to customer advocacy.
  • Optimize Customer Campaigns: Continuously test and refine automated and ad-hoc customer campaigns to improve Customer Lifetime Value (CLV), repurchase rates, and referrals.
  • Align CRM with Business Goals: Ensure CRM campaigns are aligned with business objectives, reducing discount dependence and enhancing product expertise through targeted communications.
  • Lead and Mentor the CRM Team: Foster collaboration, drive performance, and support professional growth to meet team and individual targets.
  • Analyze Customer Data: Gain insights into customer behaviors and preferences, adjusting strategies to improve engagement in collaboration with data teams.
  • Improve Internal and External Interfaces: Ensure smooth coordination between departments and external partners.
Your Benefits
  • Exclusive Vouchers: Enjoy a €200 voucher for a pair of glasses from our Mister Spex assortment, plus an annual voucher to celebrate each Mister Spex anniversary.
  • Work-Life Balance: Achieve the perfect balance with our flexible and hybrid working model, including the option to bring your dog to the office.
  • Personal Development: Enjoy comprehensive onboarding, 360° feedback, access to learning platforms, and specialized training courses.
  • Mental Health Support: Access dedicated mental health support through our partner.
  • Family Support: Receive 10 days of paid vacation for childcare, fully covered by Mister Spex.
  • Sustainable Mobility: Enjoy a 50% subsidy on public transport or a discounted bike through our partner.
  • Pension Contribution: Benefit from employer contributions to the company pension scheme.
  • Relocation Assistance: We assist with your visa process and relocation to Germany.
  • Celebratory Events: Join multiple yearly events to come together and celebrate.

We're committed to diversity and equal opportunity. Every contribution counts, and we value an open feedback culture. Regardless of your background, gender, religion, disability, age, or identity, you're welcome to join our team.

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