Client Services Director
vor 4 Wochen
Job Title: Client Services Manager
About the Role:
The Client Services Manager is a key member of our team at Cielo Talent, responsible for leading a team of recruiters to deliver exceptional service to clients across multiple accounts. This role requires building strong relationships with key client contacts to achieve talent acquisition partnership goals.
Key Responsibilities:
- Lead a high-performing team to provide high-quality services focused on exceeding client expectations.
- Set clear performance standards and goals for the team, assessing progress and addressing gaps.
- Provide leadership and coaching to direct reports, establishing regular communications and providing in-the-moment feedback.
- Complete performance management processes, including providing feedback and addressing gaps.
- Partner with internal Cielo teams and client leaders to ensure successful client implementation.
- Develop recruiting metrics and analytics to drive decision-making and improve service delivery.
- Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategy.
- Drive the team to develop comprehensive, strategic hiring strategies, including passive candidate outreach and recruitment marketing plans.
- Participate in client meetings, sharing updates and data, and discussing gaps in service delivery.
Requirements:
- Strong stakeholder management background.
- Experience as a CSM or relevant leadership experience.
- Exposure and knowledge of various recruitment technologies, including ATS and social media tools.
- Strong proficiency in Microsoft Office Suite.
- Strong communication skills.
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