Client Services Director
vor 3 Wochen
Job Title: Client Services Manager
Job Summary:
The Client Services Manager is a key leadership role responsible for delivering exceptional service to clients across multiple accounts. This role requires a strong understanding of client needs and the ability to build trust and strong relationships with key stakeholders.
Key Responsibilities:
- Lead a high-performing team to provide high-quality services that exceed client expectations
- Set clear performance standards and goals for the team, assessing progress and addressing gaps
- Provide leadership and coaching to direct reports, establishing regular communications and providing in-the-moment feedback
- Complete performance management processes, including providing feedback and addressing gaps
- Partner with internal Cielo teams and client leaders to ensure successful client implementation
- Develop recruiting metrics and analytics to drive decision-making and improve service delivery
- Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategy
- Drive the team to develop comprehensive, strategic hiring strategies, including passive candidate outreach and recruitment marketing plans
- Participate in client meetings, sharing updates and data, and discussing gaps in service delivery
Requirements:
- Strong stakeholder management background
- Experience as a CSM or relevant leadership experience
- Exposure to various recruitment technologies, including ATS and social media tools
- Strong proficiency in Microsoft Office Suite
- Strong communication skills
About Cielo Talent:
Cielo Talent is a leading recruitment process outsourcing (RPO) provider, dedicated to delivering exceptional service to clients across multiple industries. We are committed to building strong relationships with our clients and providing innovative solutions to meet their talent acquisition needs.
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