Desktop Support Specialist

vor 3 Wochen

Darmstadt, Hessen, Deutschland Axiom Technologies Vollzeit

Axiom Technologies is a leading global IT services partner that supports medium to large-scale enterprises. Our team is dedicated to delivering exceptional IT services and solutions that meet the evolving needs of our clients.

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing timely and accurate onsite/on-call assistance to end-users within our organization's desktop computing environment.

Key Responsibilities:

  • Provide technical support for hardware, software, and operating system issues
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
  • Contribute to the creation of knowledge base articles and documentation

Requirements:

  • 3+ years of experience in IT infrastructure field support
  • Strong technical skills and knowledge of hardware, software, and operating systems
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • CompTIA A+ certification or equivalent

Preferred Qualifications:

  • Associate's degree in Electronics or related field
  • Experience with ticketing tools (ServiceNow, Remedy, etc.)
  • Knowledge of enterprise LAN, WAN, Server setups, and concepts

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please submit your resume to [insert contact information].

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