Aktuelle Jobs im Zusammenhang mit Service Desk Specialist - Düsseldorf, Nordrhein-Westfalen - N Consulting Ltd
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IT Support Specialist
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vor 2 Wochen
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Service Desk Specialist
vor 2 Monaten
N Consulting Ltd is seeking a skilled and dedicated Service Desk Analyst to join our growing team.
As a Service Desk Analyst, you will play a crucial role in providing exceptional technical support to our clients. You will be responsible for resolving a wide range of IT issues, from hardware and software problems to network connectivity challenges.
Responsibilities:
- Provide prompt and efficient technical support to end users via phone, email, and chat.
- Log, track, and resolve incidents and service requests in our ITSM system.
- Diagnose and troubleshoot a variety of IT issues, including desktop applications, network connectivity, and hardware malfunctions.
- Escalate complex issues to senior technical staff as needed.
- Maintain accurate documentation of all support activities.
- Contribute to the development and maintenance of knowledge base articles.
- Collaborate with other IT teams to ensure seamless service delivery.
Qualifications:
- Bachelor's degree or equivalent experience in a related field.
- Minimum 3+ years of experience working in a service desk environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency with Microsoft Office Suite and other common software applications.
- Knowledge of ITIL best practices is a plus.
