Service Coordinator

vor 4 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland Damovo Deutschland GmbH & Co. KG Vollzeit

Für die fachliche Unterstützung unseres deutschen Service Desk Teams suchen wir einen technisch orientierten Service Coordinator (m/w/d) für unseren Hauptsitz Düsseldorf. Als Teil unseres Teams wirst du die Abwicklung von Servicetickets steuern und koordinieren, Kunden SLA's und KPI's überwachen und sicherstellen. Du wirst die Einsätze unserer Service-Techniker und Partner koordinieren, die Ersatzteilversorgung sicherstellen und organisieren sowie Kunden- bzw. auftragsbezogene administrative Tätigkeiten durchführen.

Deine Aufgaben
  • Steuerung und Koordination der Abwicklung von Servicetickets
  • Überwachung und Sicherstellung der Einhaltung von Kunden SLA's und KPI's
  • Koordination der Einsätze unserer Service-Techniker und Partner
  • Sicherstellung und Organisation der Ersatzteilversorgung
  • Kunden- bzw. auftragsbezogene administrative Tätigkeiten
Was Du mitbringst
  • Abgeschlossene Berufsausbildung im kaufmännischen oder technischen Bereich
  • Erfahrung in der Kundenbetreuung und Disposition
  • Prozess- und methodenorientiertes Arbeiten nach ITIL oder ähnlichen Frameworks und der Umgang mit Service-Management-Systemen sind Dir geläufig
  • Du verfügst über sehr gute Deutsch- und gute Englischkenntnisse
  • Du bist flexibel, belastbar und arbeitest gerne im Team
Was Dich erwartet
  • Smart Working: Hybrides Arbeiten mit Zeiten die am besten zu Deinem Privatleben passen
  • Mobilitätsförderung: Nutze unser JobRad-Angebot für Deine täglichen Fahrten oder genieße den Komfort des Deutschlandtickets mit unserem Zuschuss
  • Die Damovo Kultur: Entfalte Dein volles Potenzial in einem innovativen und internationalen Umfeld mit flachen Hierarchien, und Duz-Kultur
  • Vielfältige Entwicklungsmöglichkeiten: Regelmäßige Weiterbildungen sowie kostenfreie Babbel-Sprachkurse gehören für uns dazu
  • Attraktive Konditionen: Ein marktgerechtes Gehaltspaket, 30 Urlaubstage sowie Sonderurlaub bei familiären Anlässen sorgen für die richtige Work-Life Balance

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