Expert in Customer Complaint Resolution

vor 4 Wochen

Duisburg, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit

Expert in Customer Complaint Resolution

Bankpower GmbH is seeking a dedicated Expert in Customer Complaint Resolution to enhance our client services. Join a forward-thinking team within a prominent banking organization and contribute to a vibrant workplace with ample opportunities for advancement.

What We Provide:
  • Strong potential for long-term employment
  • Flexible work-from-home options post-training
  • Accessible location with public transport links
  • On-site dining facilities and nearby eateries
  • Collaborative work environment with numerous personal growth opportunities
  • Expected gross monthly salary: €
Your Key Responsibilities:
  • Addressing and managing customer grievances
  • Analyzing complaint causes and devising solutions to foster positive client relations
  • Overseeing written communication with customers
  • Interacting with clients via social media platforms
  • Recording complaints and actions taken to identify trends and propose enhancements
  • Updating Terms and Conditions (T&Cs)
  • Recovering fees in accordance with legal rulings
Your Profile:
  • Completed vocational training in a commercial field
  • Experience in managing complaints and adeptness with social media
  • Proficient in MS Office applications
  • Fluent in written and spoken German
  • Exceptional communication and negotiation skills
  • Detail-oriented and solution-focused work ethic
  • High service orientation and strong organizational capabilities

If this opportunity resonates with you, we encourage you to submit your application documents, including a cover letter, resume, qualifications, and salary expectations. We value diversity and equal opportunities, welcoming applications from individuals with disabilities. All references in this job advertisement are intended to be gender-neutral. We look forward to receiving your comprehensive application.

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