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Head of Client Services Director

vor 2 Monaten


Berlin, Berlin, Deutschland MRM Vollzeit

Unlock Your Potential as a Client Services Leader

MRM is seeking a seasoned Client Services professional to drive growth and excellence in our German operations. As Head of Client Services, you will be responsible for leading our team in delivering exceptional client experiences and identifying opportunities for business expansion.

The Role:

We're looking for a strategic thinker with a passion for client relationships and team leadership. Your key responsibilities will include:

  • Managing key client relationships to ensure their needs are met and expectations exceeded.
  • Identifying and pursuing new business opportunities to drive growth and revenue.
  • Overseeing projects and campaigns across CX, CRM/Loyalty, and Technology to deliver exceptional client outcomes.
  • Leading and mentoring the client services team to drive excellence and performance.
  • Collaborating with cross-functional teams to drive business growth and innovation.

Requirements:

We're looking for a seasoned Client Services professional with:

  • Previous experience operating at a senior level in a similar role, preferably in the automotive sector.
  • A deep understanding of our core specialisms, including Business & Digital Transformation, CX, CRM, Content, and Social Media.
  • Proficiency in both German and English.
  • Exceptional communication and leadership skills.

About MRM:

MRM is a global, award-winning integrated marketing agency with a presence in over 40 offices worldwide. We're passionate about creating meaningful connections between brands and their customers. Our collaborative approach and data-driven insights enable us to deliver seamless, connected experiences that drive business results.