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Head of Client Services Director
vor 1 Monat
Job Title: Head of Client Services
About the Role:
MRM is seeking an experienced Head of Client Services to lead our team in Germany. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive growth and client satisfaction.
Key Responsibilities:
- Manage and develop our relationships with key clients, ensuring their needs are met and expectations exceeded.
- Identify and pursue new business opportunities, working closely with our sales and marketing teams.
- Oversee projects and campaigns for our clients across CX, CRM/Loyalty, and Technology.
- Lead and mentor our client services team, providing guidance and support to ensure their success.
- Play an active role in new business opportunities, working closely with our sales and marketing teams.
Requirements:
- Proven experience in a similar role, with a strong track record of client satisfaction and growth.
- Deep understanding of our core specialisms, including Business & Digital Transformation, CX, CRM, Content, and Social Media.
- Proficiency in both German and English.
- Exceptional communication and leadership skills.
About MRM:
MRM is a global, award-winning integrated, digital, and direct marketing agency with 40+ offices across North America, Latin America, Europe, the Middle East, and Asia-Pacific. We focus on creating meaningful connections between brands and their customers, and we believe this is best achieved through collaboration and a spirit of total collaboration.
We operate at the intersection of strategy, creative, and data, building seamless, connected experiences that result in profitable relationships. As part of McCann World Group and the Interpublic Group, we have the benefits of being part of a world-class network while retaining the culture and entrepreneurial spirit of a smaller agency.
