Manager für Software-Support
vor 4 Wochen
Teamleitung Software Support (m/w/d) bei texdata software gmbh
Ein starkes Team
Wir sind ein führender Anbieter von Businesssoftware für die Fashion- und Lifestyle-Branche und seit 1983 am Markt aktiv. Unser Schwerpunkt liegt auf ERP, LVS, E-Commerce und der Digitalisierung. Mit mehreren Standorten betreuen wir zahlreiche Kunden im deutschsprachigen Raum, darunter renommierte Marken.
Deine Aufgaben- Du übernimmst die fachliche Leitung und Weiterentwicklung unseres dynamischen Support-Teams.
- Du bist verantwortlich für die Qualifizierung und Zuweisung der Support-Anfragen an die Teammitglieder.
- Gemeinsam mit dem Team bearbeitest du Supportanfragen, um unseren Kunden bestmöglich zu helfen und eine zügige Bearbeitung der Anfragen sicherzustellen.
- Du überwachst die Leistungen und KPIs des Support-Teams, um ein hohes Serviceniveau zu gewährleisten.
- Die Abstimmung mit anderen Abteilungen bei komplexen Supportfällen sowie die kontinuierliche Optimierung der Supportprozesse gehören ebenfalls zu deinen Aufgaben.
Dein Profil
- Du hast bereits Erfahrung im Bereich Software-Support gesammelt und bringst erste Kenntnisse im ERP-Bereich mit.
- Du hast Freude an der fachlichen Führung eines Teams und an der aktiven Mitarbeit im operativen Support.
- Du zeichnest dich durch gute Analyse- und Problemlösungsfähigkeiten sowie eine ausgeprägte Kundenorientierung aus.
- Du arbeitest gerne im Team und schätzt eine intensive Zusammenarbeit mit verschiedenen Schnittstellen.
- Du kommunizierst sicher mit allen Führungsebenen und verfügst über sehr gute Deutschkenntnisse in Wort und Schrift.
Wir bieten
- Ein vertrauensvolles, unbefristetes Arbeitsverhältnis mit anspruchsvollen Aufgaben und kurzen Entscheidungswegen.
- Viel Freiraum und Gestaltungsmöglichkeiten in deinem Verantwortungsbereich.
- Starke Software-Lösungen und ein erfolgreiches Partnernetzwerk.
- Individuelle und persönliche Einarbeitung.
- Attraktive Vergütung und überzeugende Benefits.
- Perspektiven in der fachlichen und persönlichen Weiterentwicklung innerhalb des Unternehmens.
- Tools und Methoden, die dich in deiner Rolle unterstützen und wachsen lassen.
Mehr über uns und das Unternehmen findest du auf unserer Webseite.
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