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Technical Support Specialist

vor 3 Monaten

Karlsruhe, Baden-Württemberg, Deutschland CAS Software AG Vollzeit
About CAS Software AG

CAS Software AG stands as a premier employer, a pioneer in innovation, and a market leader in CRM/xRM solutions, as well as an authority in CPQ systems. Our mission is to develop cutting-edge solutions that contribute to a brighter future, guided by our corporate philosophy centered on 'Customer eXperience.' Our ongoing success is fueled by our commitment to nurturing the potential of our workforce and a robust emphasis on innovation. We are proud to be recognized among the TOP 100 most innovative companies this year.

We invite you to explore opportunities within our expanding team of over 470 professionals.

What We Provide
  • Optimal Environment for Growth
  • Opportunities for Personal Development
  • Flexible Work Schedules
  • Health & Wellness Programs
  • Culinary Experiences
  • Networking Events
Your Responsibilities
  • Deliver technical support to customers and partners for our standard software offerings
  • Assist in troubleshooting technical issues faced by customers and partners
  • Perform root cause analysis and devise preliminary solutions
  • Develop FAQ articles, instructional guides, and manage the knowledge repository
Qualifications
  • Completed education or degree in Information Technology
  • Strong focus on customer satisfaction
  • Ability to simplify complex concepts for better understanding
  • Exceptional verbal and written communication skills in German
  • Proficient in English

This position as a Support Engineer offers a unique opportunity to contribute to our mission while enhancing your professional skills.