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Customer Service Representative
vor 2 Monaten
About ja-dialog Berlin GmbH
We are a leading provider of customer service solutions, dedicated to delivering exceptional support experiences to our clients.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Inbound department. As a key member of our team, you will be responsible for handling incoming calls regarding car insurance matters, addressing customer inquiries, and updating customer data.
Key Responsibilities
- Provide exceptional customer service via phone, resolving customer inquiries and concerns in a timely and professional manner.
- Handle customer inquiries related to car insurance, including tariff changes, vehicle changes, quote calculations, and contract extensions.
- Update and align customer data to ensure accurate and up-to-date information.
What We Offer
- A comprehensive training program to ensure your success in the role.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive compensation package, including benefits and perks.
- The chance to work with a leading provider of customer service solutions, making a real impact on our clients' businesses.
Requirements
- Experience in customer service (phone-based) is beneficial, but not mandatory.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Why Work with Us
We offer a unique opportunity to join a dynamic and innovative company, where you can grow your career and make a real impact. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
