Technical Account Manager

Vor 7 Tagen

Berlin, Berlin, Deutschland Adjust Vollzeit

About Adjust

Adjust is a leading provider of mobile measurement and analytics solutions for app marketers. Our powerful suite of tools helps businesses measure and grow their apps across platforms, from mobile to CTV and beyond.

The Role

We are seeking a highly skilled Technical Account Manager to join our EMEA team. As a Technical Account Manager, you will be responsible for delivering exceptional customer experiences, retaining clients, and ensuring they are satisfied with our product.

Key Responsibilities

  • Technical contact for clients within Adjust
  • Support clients on using the Adjust product and resolve technical challenges
  • Provide regular check-in calls with clients and enable their decision-making
  • Collaborate across functions, including Engineering, Customer Success, and Product
  • Troubleshoot and investigate issues using internal and external tooling
  • Evaluate complex technical issues and provide ideas for optimization and improvement

Requirements

  • Knowledge of client expectation management
  • Willingness to travel (when relevant)
  • Problem-solving skills and enthusiasm for tackling challenging questions
  • Excellent written and spoken communication skills in English and Russian
  • Knowledge of AdTech, MarTech, MMPs, or similar companies within the SaaS industry
  • Validated ability to independently acquire and apply technical knowledge
  • Experience working with terminal and data extraction, transformation, and manipulation tools
  • Experience using communication, productivity, and collaboration apps like Salesforce, JIRA, Confluence, Asana, etc.
  • Understanding of apps, mobile app SDKs, and mobile tech solutions

Preferred Qualifications

  • App development experience, publishing apps to stores, working with SDKs, etc.
  • Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML, etc.)

About Working at Adjust

At Adjust, we value diversity, equity, and inclusion. We strive to create a culture of belonging that supports the growth and development of our team members. We offer a range of benefits, including education opportunities, flexible work arrangements, and a comprehensive benefits package.

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