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IT Support Specialist

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix Vollzeit
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at SAP LeanIX. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees across a diverse range of software and hardware issues.

Key Responsibilities
  • Provide primary point of contact for employees seeking technical assistance
  • Deliver effective 1st level support on-site
  • Assist in setting up and maintaining audio and video equipment
  • Participate in testing and integrating new technologies into our existing IT infrastructure
  • Analyze support requests to uncover underlying issues and trends
  • Contribute to the standardization and ongoing improvements of IT Support processes and service quality
Requirements
  • Experience in a technical help desk or support role
  • Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely
  • Experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow)
  • Excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly
  • Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
  • Ideally experience in one or more of the following areas:
    • Identity Management with Okta
    • Microsoft365 administration
    • Mobile device management (e.g. JAMF or Microsoft Intune)
    • Administration of Atlassian products (Confluence & Jira)
About SAP LeanIX

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, we help organizations make sound decisions and collaborate more effectively.

We serve over 1,200 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), we also have a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, SAP LeanIX became part of SAP.

We are committed to being an equal opportunity employer and value diversity as a key driver of our growth and success. If you need an equitable interview process alternative, please let our team know. All applicants will receive consideration for employment based on experience, qualifications, and competencies. We will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.