Customer Experience Supervisor

vor 4 Wochen


Berlin, Berlin, Deutschland Fuchs & Eule Energy Experts Vollzeit
Customer Service Supervisor
  • Primary Liaison with Clients - Tasked with delivering exceptional telephone assistance to our clientele, whether they initiate contact or we reach out to them.
  • Quality Assurance and Development - Enhance and grow the Customer Service division, incorporating new responsibilities and establishing rigorous standards and quality benchmarks.
  • Recruitment and Team Development - Assemble and manage a skilled team, mentoring new recruits and fostering their growth through a nurturing leadership approach.
  • Mission and Influence - Assist in propelling Fuchs & Eule to the forefront of digital energy consultancy, playing a vital role in achieving environmental objectives.
Your Qualifications
  • Customer Relations Expertise - Proven experience in customer service, familiarity with performance metrics, and prior experience in team leadership.
  • Organizational Skills - Effectively oversee daily operations and ensure team members are engaged and proficient through constructive feedback and performance evaluations.
  • Collaborative Mindset - Foster a cooperative and competitive workplace, demonstrating strong communication abilities and the capacity to inspire and lead by example.
  • Commitment to Sustainability - Engage in learning and contributing to energy efficiency in residential settings, making a meaningful impact on the shift towards sustainable practices.
About Fuchs & Eule Energy Experts
  • Dedication to a Sustainable Future - Pioneering efforts in energy efficiency to minimize carbon emissions.
  • Focus on Continuous Growth - Promoting personal and professional advancement with support and independence.
  • Innovation in Digital Solutions - Collaborating to achieve outstanding outcomes with a customer-focused mindset.
  • Team Cohesion - Cultivating a robust team and nurturing a positive workplace atmosphere.
Join Our MissionActively contribute to combating the climate crisis. Become part of our initiative to assist homeowners in enhancing their energy efficiency while receiving unparalleled support. Residential properties significantly impact global carbon emissions, and the strain from rising energy costs is escalating. We merge energy and construction expertise with digital innovation to benefit both individuals and the environment.

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