Head of Service Development Excellence

vor 2 Wochen


Dortmund, Nordrhein-Westfalen, Deutschland Swisslog Vollzeit

About the Role

We are seeking a highly experienced sales leader to join our team as the Head of Service Development Excellence. This is a pivotal role that will support and enable our growth strategy through the development, implementation, and governance of our value proposition to customers across the Customer Service Business Unit.

Key Responsibilities

  • Design, develop, and deliver our organization's global sales value proposition, achieving a harmonized and professional approach across four regions.
  • Lead the development of partnering relationships with leaders throughout the organization, ensuring internal clients have access to high-quality advice and guidance to support delivering value propositions to customers in local regions.
  • Identify and develop competency needs to successfully deliver a consistent value proposition within the regions, enhancing our team's capabilities to meet business goals.
  • Take overall responsibility for designing, developing, and delivering cost price and/or project estimation strategies for all products/projects, aligning these strategies with regional/global policies and guidelines, as well as local business and product policies.
  • Lead a team of sales professionals directly and indirectly to drive improvements across the business.

Requirements

  • Proven experience in developing and implementing sales value proposition materials.
  • Demonstrated experience leading teams across different time zones.
  • Knowledge of customer service, ideally within the intralogistics automation sector.
  • Ability to think in a logical and structured way.
  • Inspired by driving change and improvements to customer experience.

About Swisslog

Swisslog is a leading global provider of logistics automation solutions. We are committed to delivering innovative and efficient solutions that meet the evolving needs of our customers.



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