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Customer Care Technician
vor 3 Monaten
Become a Key Player in Our Customer Support Team
Are you an experienced technician ready to take on a new role? WCC Heidelberg Web Carton Converting GmbH is on the lookout for a proficient individual to join our customer support team. In this role, you will be tasked with addressing customer queries, troubleshooting technical challenges, and assisting our service technicians and sales personnel.
Your Key Responsibilities:
- Engaging with customers through multiple communication platforms
- Identifying and resolving mechatronic problems
- Providing support to service technicians and the sales team
- Preparing for service appointments and drafting repair proposals
- Collaborating with other support teams to address customer complaints
- Occasionally visiting customers for service
- Being available for on-call support as necessary
Your Profile:
- Completed training as an Electronics Technician or Mechatronics Technician, with preferred additional certification
- Several years of experience in commissioning and repairs
- Background in customer support
- Strong service orientation coupled with excellent communication skills
- Proficient IT skills (MS Office) and familiarity with SAP
- Fluency in English is essential
What We Offer:
Company Strength: Join a global leader that retains the charm of a medium-sized enterprise
Appreciation: Enjoy a competitive salary, bonuses, and unique benefits
Work-Life Balance: Benefit from 30 days of annual leave, flexible working hours, and remote work options
Professional Growth: Access to training opportunities, retirement plans, and health benefits
Positive Work Culture: Experience a friendly environment, streamlined decision-making processes, and engaging employee events
Additional Benefits: JobRad leasing, company mobile phone, subsidized meals, and free parking
If you seek a dynamic work environment equipped with cutting-edge technology and international exposure, consider this opportunity with WCC Heidelberg Web Carton Converting GmbH.
