Automotive Service Representative

vor 3 Wochen

Ulm, Baden-Württemberg, Deutschland Reisacher Vollzeit

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a BMW Service Advisor at Reisacher. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Provide exceptional customer service and support to customers throughout the service process, from initial contact to vehicle return.
  • Actively identify customer needs and requirements, and ensure that these are met through effective communication and problem-solving.
  • Ensure customer satisfaction and manage complaints in a professional and timely manner.
  • Provide accurate and timely estimates for repairs and maintenance, and ensure that customers are informed of all work to be carried out.
  • Work closely with the service team to ensure that all work is completed to the highest standards and that customers are kept informed of progress.

Requirements

  • Relevant technical or business qualification, with a strong background in customer service and sales.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think creatively.
  • Flexibility and adaptability, with a willingness to learn and develop new skills.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading automotive brand and be part of a dynamic and growing team.
  • Ongoing training and development opportunities to help you achieve your career goals.
  • A positive and supportive work environment, with a strong focus on teamwork and collaboration.
  • The chance to work with a range of exciting and challenging projects, and to make a real difference to our customers and the business.

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