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Customer Service Representative

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland DEVK Vollzeit
Job Overview:

We are seeking a highly skilled and customer-focused professional to join our team at DEVK as a Sachbearbeiter (m/w/d) for the Life Insurance Group in the Customer Service department.

Key Responsibilities:
  • Customer Support: Provide expert and solution-oriented support and advice to customers, prospects, and sales partners, ensuring a high level of customer satisfaction and loyalty.
  • Business Transaction Processing: Efficiently and service-orientedly process business transactions, including applications, contracts, and services, in a timely and accurate manner.
  • Cross-Sector Customer Needs Identification: Identify and address cross-sector customer needs to bundle additional contracts or reorder contracts by sales, driving business growth and revenue.
  • Customer Engagement: Engage with customers to reinvest maturity benefits, fostering long-term relationships and increasing customer retention.
Requirements:
  • Education and Experience: Completed apprenticeship as an Insurance and Financial Clerk, preferably with knowledge in life insurance.
  • Skills and Competencies: Strong service, customer, and sales orientation, commitment, change competence, communication skills, flexibility, and enjoyment of independent work in a service-oriented team.
What We Offer:
  • Secure Job and Attractive Salary: A secure job with an attractive salary package, including a 13.5 salary.
  • Flexible Working Hours and Home Office Options: Flexible working hours (38 hours/week) and extensive home office options.
  • Training and Development Opportunities: Various training and learning opportunities to stay fit for the job and enable individual development.
  • Employee Benefits: Extensive counseling services for employees through our cooperation partner - pme Family Service, an attractive location with excellent access to public transport, Deutsche Bahn, and the highway, a diverse range of health offerings through our company sports program (on-site and virtual), bike leasing, and commuting allowance.