Customer Service Representative
Vor 6 Tagen
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent in Berlin. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries, and selling tailored travel insurance solutions.
Key Responsibilities- Provide top-notch customer service via phone, addressing client inquiries and concerns related to travel insurance
- Process client requests, resolve issues, and offer solutions to meet their needs
- Sell customized travel insurance products to clients, highlighting their benefits and features
- Document customer interactions and conversations in our system
- Contribute to process improvements and efficiency enhancements
- Previous experience in call center or customer service roles is a plus, but we welcome applicants from diverse backgrounds
- Excellent communication skills and a strong service-oriented mindset
- Interest in insurance and travel-related topics, with a preference for knowledge of reinsurance
- Team player with strong adaptability and flexibility
- Ability to work in a dynamic environment with varying schedules
- Comprehensive training and onboarding in the travel insurance sector
- A supportive and motivated team environment
- A competitive compensation package and additional benefits
- State-of-the-art workstations and equipment
- Opportunities for career growth and professional development within our company
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