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Hotel Receptionist

vor 2 Monaten


Berlin, Berlin, Deutschland Holiday Inn Berlin City Center East Prenzlauer Berg Vollzeit
About Us

Holiday Inn Berlin City Center East Prenzlauer Berg is a stylish hotel located in the vibrant Prenzlauer Berg district of Berlin. With 123 rooms, we offer our guests an unforgettable experience in a unique hotel concept.

Job Summary

We are seeking a skilled and friendly Front Office Team member to join our dynamic team. As a Front Desk Associate, you will be responsible for ensuring a smooth check-in and check-out process, handling reservations and walk-ins, and providing exceptional customer service to our guests.

Key Responsibilities
  • Manage the front desk operations, including check-ins, check-outs, and guest inquiries
  • Process reservations and handle walk-in guests
  • Act as the primary point of contact for guests and respond to their needs in a timely and professional manner
  • Operate the front desk cash register and handle guest transactions
  • Support the training and development of our junior staff members
  • Contribute to the overall success of the hotel by providing excellent customer service and ensuring a positive guest experience
Requirements
  • High school diploma or equivalent required; hospitality experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of hotel software
  • Fluency in German and English
What We Offer
  • A dynamic and supportive work environment
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A fun and inclusive team culture
  • Access to our state-of-the-art gym and wellness facilities