Client Support Representative

vor 4 Wochen

Leipheim, Bayern, Deutschland Noerpel Logistics & Services GmbH - Ulm Vollzeit

Job Title:
Customer Service Specialist

Company Overview:


Noerpel-Gruppe stands as a premier provider of comprehensive logistics solutions in Southern Germany, boasting an annual revenue surpassing 640 million euros.

Our commitment is reflected in our dedicated workforce of over 3,400 professionals who consistently deliver outstanding service to our clientele.

Become a part of our legacy of excellence that has flourished for over a century.

Job Description:

  • Deliver customer assistance through email and telephone in both German and English
  • Address technical queries from customers and offer effective solutions
  • Keep meticulous records of customer communications within the CRM platform
  • Manage complaints and returns, ensuring a high level of customer satisfaction
  • Aid in processing spare parts orders utilizing the AX system
  • Provide support to E-Commerce clients with order management and problem resolution

Requirements:

  • Exceptional communication abilities in German and English; proficiency in additional languages is advantageous
  • Familiarity with CRM and ERP software
  • Strong analytical and problem-solving skills

Benefits:

  • Attractive salary package with performance bonuses
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
If you possess a proactive mindset and a customer-focused approach, we would be pleased to consider your application for a role with Noerpel Logistics & Services GmbH.

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