Customer Experience Associate
Vor 7 Tagen
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant. As a key member of our Front Office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities- Provide exceptional customer service and ensure a warm welcome to our guests
- Manage guest check-in and check-out processes efficiently and accurately
- Act as a point of contact for guests and respond to their queries and concerns in a timely and professional manner
- Stay up-to-date with hotel information, including amenities, services, and promotions
- Maximize revenue through upselling and marketing initiatives
- Handle telephone inquiries and reservations
- Maintain a professional appearance and demeanor at all times
- Ensure compliance with Hilton standards and policies
- Handle guest payments and transactions in a responsible and secure manner
- Positive attitude and excellent communication skills
- High level of engagement in customer service
- Well-groomed appearance
- Ability to work independently and as part of a team
- Excellent communication skills, with a professional and courteous demeanor
- High level of self-organization and engagement
- Ability to take initiative and bring new ideas to the table
- Opportunities for professional development and growth
- Publication of the duty roster two weeks in advance
- Employee meals
- Uniforms provided and laundered by the hotel
- Flexible scheduling
- Global overnight stay opportunities at IHG properties at attractive employee rates
- Weihnachts- and Urlaubsgeld after successful probationary period
- 'Employee refer a friend' bonus of €600 per referred employee
- Employee discounts at all Primestar Group hotels, including for family and friends
- Opportunities for career advancement within the Primestar Group
- Corporate benefits, including discounts
- Hotel-wide experiences, should you wish to develop further elsewhere
We are a dynamic and innovative hospitality company, revolutionizing the traditional hotel industry with fresh ideas. Our mission is to meet the future demands of our guests, customers, and employees. We offer diverse career opportunities, comprehensive benefits, and a fantastic team. Our team of over 500 employees from 84 nationalities ensures a great guest experience in our hotels.
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