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Customer Service Representative in Technical Sales

vor 2 Monaten


Gladbeck, Nordrhein-Westfalen, Deutschland ERIKS Vollzeit

About the Role:

We are seeking a highly motivated and experienced Customer Service Representative to join our Technical Sales team at ERIKS. As a key member of our team, you will be responsible for handling customer inquiries, processing orders, and providing exceptional customer service.

Key Responsibilities:

  • Process customer orders and manage order fulfillment
  • Provide technical support and guidance to customers via phone and email
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers

Requirements:

  • Bachelor's degree in a related field, such as business or marketing
  • Minimum 2 years of experience in customer service or sales
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in MS Office and CRM software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance