Senior Field Service Engineer
vor 3 Wochen
Job Title: Senior Field Service Engineer
Welcome to NSC Global, a prominent IT consulting firm specializing in network and support solutions for large enterprises, enabling them to enhance agility, reduce costs, and improve efficiency. We are currently looking for a dedicated professional (m/f/d) to join our team as a Senior Field Service Engineer.
Key Responsibilities
- Provide prompt and effective assistance to users in the realm of desktop computers, products, and services, primarily during standard business hours, with occasional shifts and on-call duties.
- Identify and resolve IT-related issues efficiently.
- Escalate unresolved IT support tickets as necessary.
- Independently monitor service performance metrics, including ticket resolution times.
- Ensure timely installation and removal of hardware and software utilizing available resources.
- Act as a liaison between users, the Service Desk, and external vendors.
- Conduct hardware and software evaluations using diagnostic tools, followed by necessary corrections or escalations, and maintain thorough documentation.
- Update documentation for current hardware and software as part of configuration management.
Required Qualifications
- A minimum of 2 years of experience in professional IT support is preferred, or equivalent personal experience with a strong affinity for IT.
- Familiarity with common operating systems.
- Proficiency in widely-used applications, such as MS Office and Oracle.
- Understanding of ticketing systems.
- Networking capabilities, including connecting PCs and other network devices like printers.
- Certifications such as OEM, CompTIA, MCITP, or MOS are beneficial.
- Proficient in both German and English.
- Possession of a valid Class B driver's license.
- Professional appearance and demeanor.
- Customer-focused attitude with a friendly disposition.
- Ability to work autonomously.
- Willingness to travel nationally.
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