Senior Field Support Engineer
vor 3 Wochen
Job Title: Senior Field Support Engineer
Welcome to NSC Global, a prominent IT consulting firm specializing in providing comprehensive network and support solutions to major enterprises, enabling them to enhance agility, reduce costs, and improve operational efficiency. We are currently looking for a dedicated professional (m/f/d) to become part of our team as a Senior Field Support Engineer.
Key Responsibilities
- Deliver prompt and effective assistance to users in the realm of desktop computing, products, and services, primarily during standard business hours, with occasional shifts and on-call duties.
- Identify and resolve IT-related issues efficiently.
- Escalate unresolved support tickets to the appropriate channels.
- Independently monitor service performance metrics, including ticket resolution times.
- Ensure timely installation and removal of hardware and software utilizing available resources.
- Act as a liaison between users, the Service Desk, and external vendors.
- Conduct hardware and software evaluations using diagnostic tools, followed by necessary corrections or escalations, and maintain documentation.
- Keep current records of hardware and software for configuration management updates.
Required Qualifications
- A minimum of 2 years of experience in professional IT support is preferred, or demonstrable personal experience and a strong affinity for IT.
- Familiarity with common operating systems.
- Proficiency in widely-used applications, such as MS Office and Oracle.
- Understanding of ticketing systems.
- Networking capabilities, including connecting PCs and other network devices like printers.
- Certifications such as OEM, CompTIA, MCITP, or MOS are beneficial.
- Proficient in both German and English.
- Possession of a valid driver's license (Class B).
- Professional appearance and demeanor.
- Customer-focused attitude with a friendly disposition.
- Ability to work autonomously.
- Willingness to travel nationally as required.
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