Customer Service Specialist

Vor 2 Tagen

Krefeld, Nordrhein-Westfalen, Deutschland Cattron Vollzeit
{"Responsibilities": "Key Responsibilities

As a Customer Service Engineer at Cattron, you will be responsible for providing technical assistance to customers via various communication channels, including phone, email, and other digital platforms. Your primary goal will be to troubleshoot and resolve technical issues related to our remote control systems, ensuring that customers receive timely and effective solutions to their problems.

You will work closely with customers to understand and analyze problems, providing expert advice and guidance to help them overcome technical challenges. Additionally, you will collaborate with our engineering and development teams to escalate and resolve complex technical issues, ensuring that our products meet the highest standards of quality and performance.

Another key aspect of this role is to provide feedback to improve product reliability and performance based on customer interactions. You will also conduct training sessions for customers and internal teams to enhance their understanding of our remote control systems and their applications in material handling and rail industries.

Furthermore, you will stay updated on new product features and enhancements to effectively assist customers with their inquiries. You will also gather and document customer feedback regarding product performance and user experience to contribute to product improvement.

Finally, you may be required to support the sales team in Pre-Sales meetings or calls to define a solution to the customer's requirements, and may occasionally travel to customer sites to provide design-specific solutions.

", "Requirements": "Requirements

To be successful in this role, you will need to have a proven track record of experience in technical support, preferably in a field related to remote control systems or industrial automation. You will also need to possess strong troubleshooting and problem-solving skills, as well as excellent communication and interpersonal skills.

Familiarity with material handling and rail industry practices is a plus, and you will need to be able to work independently and collaboratively in a team environment. Additionally, you will need to have excellent time management and organizational skills, as well as the ability to absorb product knowledge of all Cattron products.

You will also need to be able to conduct a needs assessment to determine accurate understanding of customer needs, and have a keen eye for detail. Finally, a Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field is required, and less than 2 years of related experience is preferred.

", "About Us": "About Cattron

Cattron is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace. We do not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws.

", "Contact Us": "

Please note that we do not provide contact information for this role.

"}

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