German Inside Sales Specialist

vor 4 Wochen

Leipzig, Sachsen, Deutschland Goldstar Europe Vollzeit

Position Overview:

We are looking for a driven sales professional who will collaborate with both the Inside Sales and field sales teams to enhance revenue from both new and existing clients through proactive account management and delivering exceptional service. This role also encompasses assisting clients with account management tasks related to Pre-Sales.

Core Values:

Our operations are guided by the Goldstar Values:

  • Family: We treat our customers and team members like family.
  • Simplicity: We ensure that all solutions we provide are straightforward and hassle-free.
  • Customer Delight: We strive to exceed customer expectations and deliver top-notch service and quality products.
  • Work Hard, Play Hard: We are committed to our work while enjoying what we do.

Key Responsibilities:

Customer Relationship Development:

  • Act as the primary internal contact for all assigned accounts, focusing on key accounts and nurturing relationships within your designated region.
  • Engage with existing clients through calls and emails to encourage repeat use of Goldstar services.

Pre-Sales Responsibilities:

  • Generate detailed quotations and prepare visuals, storyboards, and pre-production samples as required.
  • Consult with clients to understand their needs and specific requirements.
  • Ensure timely delivery of requested products and services.
  • Identify opportunities for business growth with both new and existing clients.

Proactive Account Management:

  • Implement follow-up strategies for all quotations and inquiries.
  • Monitor orders and gather feedback from clients.
  • Introduce Goldstar selling tools to enhance customer engagement.
  • Pursue repeat orders and gather customer feedback for service improvement.
  • Maintain detailed customer profiles in the CRM system.
  • Address and resolve client service and order issues as necessary.

Product Knowledge and Expertise:

  • Become an expert in all aspects of Goldstar's offerings, including features and benefits.
  • Stay informed about industry trends and the competitive landscape.

Team Collaboration and Improvement:

  • Contribute ideas and feedback during team meetings.
  • Manage time and daily activities effectively.
  • Participate actively in training and development initiatives.
  • Achieve and exceed monthly sales targets and KPIs by maintaining high standards in all activities.
  • Seek guidance when needed and support team members as required.
  • Perform any additional duties as assigned.

Qualifications:

Experience:

  • 1-2+ years in inside sales or account management.
  • Experience in customer communication through various channels.
  • Strong time management skills with the ability to prioritize tasks effectively.
  • Proven success in a sales role is advantageous.
  • Experience with promotional merchandise distributors is a plus.

Essential Skills and Attributes:

  • Self-motivated and able to work independently in an entrepreneurial environment.
  • Ambitious with a target-driven mindset.
  • Excellent communication skills, both verbal and written, with the ability to build strong customer relationships.
  • Strong problem-solving abilities and the capacity to remain calm under pressure.
  • Attention to detail and the ability to align client needs with product offerings.
  • A sense of urgency in responding to customer requests.
  • Proficient in computer skills, including the Microsoft Office Suite.
  • A collaborative team player with strong organizational skills.
  • Basic proficiency in written and spoken English is required.
  • Fluency in written and spoken German is essential.

What We Offer:

  • An opportunity to contribute significantly to a rapidly growing business.
  • Ongoing training and coaching.
  • A supportive environment that fosters career growth and development.
  • A dynamic and exciting company culture.

About Goldstar:

Goldstar, part of the global National Pen Group, is a rapidly growing trade supplier known for its exceptional value in metal and full-color writing instruments, along with inclusive pricing and a dedicated team committed to customer satisfaction. Our mission is to be the leading supplier in the industry and to ensure that all distributors have a positive experience with Goldstar.

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