Hospitality Operations Leader
vor 4 Wochen
Company Overview
Accor is a global leader in hospitality, dedicated to providing exceptional experiences for our guests. We are committed to creating vibrant and welcoming environments that reflect the local culture while delivering outstanding service.
We are currently seeking a Guest Service Manager to oversee our Front Office operations and ensure that every guest receives unparalleled service during their stay.
Our establishment features a variety of accommodations, dining options, and event spaces designed to cater to diverse guest needs. The Guest Service Manager will play a crucial role in maintaining our high standards of service and guest satisfaction.
Key ResponsibilitiesAs a Guest Service Manager, your primary responsibilities will include:
- Overseeing daily Front Office operations, ensuring a seamless and memorable experience for all guests from check-in to check-out.
- Leading and motivating the reception team, fostering a supportive environment where team members feel empowered to deliver exceptional service.
- Monitoring occupancy levels and managing reservations to optimize guest experiences and business performance.
- Addressing any operational challenges promptly and effectively, ensuring a smooth workflow.
- Maintaining a positive and professional demeanor, even in challenging situations.
- Ensuring compliance with safety and hygiene standards to protect both guests and staff.
- Evaluating team performance and facilitating regular meetings to promote communication and development.
- Collaborating with the Front Office Manager to manage staff schedules and operational needs.
- Reporting maintenance issues promptly to ensure all guest areas are well-maintained and inviting.
- Understanding and respecting cultural differences to provide personalized service to a diverse clientele.
The ideal candidate will possess:
- Relevant experience in hotel management or a similar role.
- Fluency in both German and English; additional languages are a plus.
- Familiarity with front desk operating systems and GDS.
- A positive attitude and a passion for hospitality.
- A collaborative spirit and a desire to contribute to a dynamic team environment.
We offer a competitive compensation package, opportunities for professional growth, and a supportive work environment. Additional benefits include:
- Generous vacation time and additional leave for community service.
- Discounts across our hotel portfolio and complimentary meals during shifts.
- Engagement in team-building activities and events that foster a sense of community.
- Access to ongoing training and development programs.
At Accor, we believe in creating memorable experiences for our guests and our team members alike.
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