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International Customer Service Manager
vor 3 Monaten
As the International Customer Service Manager, you will:
- Develop and maintain workflow plans within our project management system.
- Oversee targeted product development, including project planning, and assess the potential of new offerings.
- Prepare information as decision-making templates, consolidating data and communicating it to relevant stakeholders.
- Create, question, and enhance processes to ensure efficiency.
- Act as the central liaison for all involved departments.
- Manage ID and PE concerning product development, and oversee VC and content related to IM and packaging.
- Generate tailored product concepts based on assortment guidelines and take responsibility for the product from conception to market launch.
- Direct the testing phase of products.
- Organize necessary expertise both internally and externally.
- Ensure smooth operations by documenting and coordinating communication and planning among involved areas using modern project management techniques.
Your Profile
The ideal candidate will possess:
- A completed degree in Industrial Engineering, Business Administration, or a related field.
- Strong didactic skills, exceptional organizational abilities, and a high level of technical affinity.
- Professional experience in project management/product development, preferably in a B2C environment.
- An entrepreneurial mindset and approach.
- A deep understanding of market conditions, competition, and customer perspectives.
- Familiarity with agile project management and a problem-solving, risk-assessing attitude.
- Enthusiasm, assertiveness, resilience, and a high energy level.
- Fluency in German.
Why Join Us?
At BURNHARD, we offer a "hands-on" mentality with highly motivated colleagues. You will find enthusiasm, freedom for new ideas, and a commitment to continuous development. Join an international team with flat hierarchies and ample room to make an impact.
About Us
At BURNHARD, we are revolutionizing the grilling and outdoor cooking experience. Our commitment extends from customer service to our community engagement on various platforms. As one of the fastest-growing BBQ brands in Europe, we are eager to continue shaking up the outdoor cooking market.
