Customer Service Representative
vor 2 Wochen
We are seeking a highly skilled and motivated German Customer Service Host to join our growing Customer Support Department at Betway. As a key member of our team, you will be responsible for providing world-class customer service to our international clients and their businesses.
Key Responsibilities- Respond to customer queries by telephone, email, and online chats in first language German and/or second language being English, where applicable
- Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed
- Process and resolve incoming and outgoing contacts in a multimedia environment
- Process pertinent information into relevant databases
- Complete tasks assigned during shift
- Build and manage customer relationships, as well as cross-sell products and services
- Solve problems during shift
- Take full responsibility for customer-related queries
- Manage time effectively and adhere to schedule
- Perform extra tasks given by managers/shift supervisors as required
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- German as a first/native language - strong written and verbal communication skills
- Fluency in English - strong written and verbal communication skills
- Valid work/residence permit to work in Germany
- Availability to work on 24/7 shift patterns
We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:
- Comprehensive learning and development programmes to expand your skills and advance your career
- Regular, constructive feedback through our innovative Performance Tool
- Employee Assistance programme offering a range of benefits for you and your family
- Local benefits: Private Health Care, Life Assurance & Income Protection, Company Pension
At Betway, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive, and empowering environment wherever you are in the Group.
We're committed to putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.
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